Description
Company Description We Are Fiber is a global Business Process Outsourcer (BPO) based in Tirana, Albania. With approximately 700 employees, WeAreFiber provides a wide range of services and solutions in Inbound, Data Management, and Smart-sourcing to clients in over 20 countries. Our commitment to talented employees and a dynamic work environment has made us a reliable, long-term partner for our customers. Role Description We are looking for an English-Speaking Quality Assurance Specialist to join our team in Tirana, Albania. This is a full-time, on-site position supporting our Outbound Campaign . The Quality Assurance Specialist will be responsible for monitoring and evaluating agent performance, reviewing customer interactions, ensuring compliance with campaign procedures and quality standards, and identifying areas for improvement. The role involves conducting quality assessments, providing constructive feedback, preparing quality reports, and collaborating with team leaders to improve overall performance and service quality. Qualifications Fluency in English, both spoken and written. Experience or knowledge of Quality Assurance processes. Strong analytical and problem-solving skills. Excellent attention to detail and accuracy. Ability to evaluate performance objectively and consistently. Strong communication and feedback skills. Ability to identify performance gaps and recommend corrective actions. Good organizational skills and the ability to prepare clear quality reports. Ability to work independently and collaboratively with team leaders and other departments. Previous experience in quality assurance within a call center or outbound campaign is an advantage. Availability to work full-time on-site in Tirana, Albania. Cel: +355 69 702 3424 Email: [email protected] We Are Fiber – Tiranë, Shqipëri
